La comunicación asertiva en el entorno institucional docente de la Unidad Educativa "Monseñor Leonidas Proaño Villalba ". Parroquia San Pablo, cantón San Miguel en el año 2025

Abstract

This research was conducted at the Monseñor Leonidas Proaño Villalba Educational Unit to analyze the impact of assertive communication on conflict resolution within the teaching institution. The study arose from various problems related to interpersonal relationships, limited active listening, difficulty expressing opinions, and deficiencies in communication channels—situations that affect the work climate and institutional coexistence. The research employed a mixed-methods approach, combining qualitative and quantitative methods, and was descriptive, exploratory, and field-based. The population consisted of 15 teachers, who were surveyed, interviewed, and observed using participant observation to gather relevant information. The results revealed a low to moderate level of assertive communication, manifested in interpersonal conflicts, rumors, and limited cooperation among colleagues. Finally, the study concludes that strengthening assertive communication will significantly contribute to improving interpersonal relationships, institutional coexistence, and teachers' professional performance.