Inteligencia emocional en el desempeño laboral del personal administrativo de la Universidad Estatal de Bolívar, año 2025

Abstract

The general objective of this study was to analyze emotional intelligence and its relationship to the job performance of administrative staff at the State University of Bolívar. A quantitative, descriptive methodology with a non-experimental correlational design was used. The Koopmans Job Performance Questionnaire and the Bar-On Emotional Intelligence Scale were administered to 83 participants. The results showed that the staff's level of emotional intelligence is average, with moderate development in the intrapersonal and interpersonal dimensions, while stress management and adaptability showed lower levels. Regarding job performance, a high level was identified, primarily in task performance and contextual performance, as well as a low incidence of counterproductive behaviors. Regarding the correlational analysis, a weak, negative, and non-significant relationship was found between emotional intelligence and job performance (ρ = -0.146; p = 0.189), indicating that performance does not depend directly on emotional skills but is influenced by other organizational factors such as motivation, leadership, and work climate. It is concluded that, while emotional intelligence does not directly influence technical performance, it does affect the quality of interpersonal relationships and the organizational environment. It is recommended that programs focused on emotional strengthening, stress management, and leadership development be implemented to improve employee well-being and optimize institutional efficiency.