Maestría en Gerencia Educativa

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Author: search.filters.author.Secaira Jurado, Janette AzucenaSubject: search.filters.subject.Calidad de servicio

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    Plan estratégico para mejorar la calidad de servicio del Departamento de Orientación y Bienestar Estudiantil de la Unidad Educativa “Liceo Cristiano” de Guayaquil periodo 2007-2011
    (Universidad Estatal de Bolívar, Departamento de Postgrado, 2007-02) Mite Tutiven, Gladys Rocío; Secaira Jurado, Janette Azucena; Castaño Oliva, Rafael
    Strategic Plan to improve the Quality of Service of the Department of Orientation and Student Wealth at Unidad Educativa “LICEO CRISTIANO” of Guayaquil, period 2007- 2011. The necessity of chose this theme is because through all the years of existence of the DOBE department, it doesn’t exist the importance to do the job due to many responsibilities and the lack of personal for all the students of the school. We count only with 2 professionals that work during all the day at the morning and the afternoon shift. Attending cases from the different levels of education: kinder garden, primary education, and high school. Also we count with a Social Worker that visits the different student houses in order to analyze and present the respective informs. I order to threat the cases at the DOBE, we need privacy and by not having it, its creating inconvenience among the students, parents and teachers. This is the reason why we design a Strategic Plan to improve the quality of service of Department of Orientation and Student Wealth. The technological advance in the different fields of the human activity, the scientific advance and the social dynamism, demands for a permanent innovation and changes in education as a response of the new society. At the study that we realize we saw the importance to improve the quality of service of the department, due that the quality of service of the department of vocational orientation was questioned. The principal arguments that we find in the interviews and surveys were the amount of students for each personnel, the lack of valorization on the roll, the bad attitudes from the parents and the familiars that influence over the student behavior, the necessity of make stronger the family heart, the lack of physical space, the lack of continuous professional formation. In relation with the amount of students of the school, the professionals dedicated to the orientation job, are not the required for specific cases. Nowadays in the educational process we face many crisis in values and in the behavioral model, having the task the Department of Orientation and Student Wealth at Unidad Educativa “LICEO CRISTIANO” of Guayaquil develop all the necessary strategies that allows to improve all the participants of the educational community. For this reason the DOBE decided to design a Strategic Plan that considers students, teachers, area directors, parents, and the community, in order to follow and evaluate each one of them. The implementation of this plan will allow the improvement of the quality of service of the DOBE, letting people know what really professional Educational orientation is. Its objectives, functions, who are the actors of this process, the planning, the purposes, types of planning, models of planning, what is Strategic Planning, models of planning of the DOBE were we let to know each of their moments, quality of education, principles of quality of education, constant improvement and a quality transformation plan. The methods to use in order to improve the quality of service of the department are theory and empiric methods, the use of particular methods in the qualitative research. (Life stories, participant observation, depth interviews, FODA, support of the vision, mission, politics, and strategies) In order to analyze the strategic plan we proceed to collect information of the population, according to the distributive of the sample, with the purpose to apply a structured survey with questions for the students, teachers and parents. Having as a result the application of the test, and visit the Open House of different Universities. The DOBE gives the information and clears any doubt according to the interests and opportunities that each student has on any professional career on our country. Due to the amount of students that the school have, the DOBE department doesn’t give all the necessary help due to the lack of personal and privacy to perform this task. Also as a result we found differences in the level of interaction between Students, Teachers, Directors, Parents and the Community. As a conclusion that the quality of service of the Department of Orientation and Student Wealth is not the correct due to the frequency on the factors such as: deficiency of the of the personnel, physic space, the interaction between the social media and the school, and the absence of integration of the teachers and directors to the orientation labor. The DOBE’s Strategic Plan considers concrete actions to make to participate the different human groups of the institution and the educational community with the orientation labor, which will lead to improve the quality of service of the department. The characteristics of the proposal and the phases of the Strategic Plan for the DOBE includes the vision, mission, general and specific objectives, politics, strategies, the strategic and operational plan, were we can look the activities that are going to be realized with the responsible person. The level of compliment and the resources to use in the different action programs were participates the students, authorities, teachers, parents, and the community, looking for an objective to each of them. From this part it’s necessary to transform the educational aspects under the principle that the youth will receive the priority. That the spaces given to these actors let them expand their potential and obtain knowledge and skills in order to understand the reality and creativity and take an action on it and elevate the self stem trough the education. As a summary, the concept of quality of service in the frame of the paradigm of the conduct’s and the technology must be overcome. The ideal educational community were parents and teachers participate together in taking decisions and be concern that their children learn and be respected is indispensable. The teachers must be prepared with responsibilities and with a big motivation in order to promote the apprenticeship in the classroom. Through affection and kindness create rights and responsibilities in the children’s and adolescents in order they can assume a roll with dignity and without disgrace. Improve the quality of service of the Department of Orientation and Student Wealth is giving back benefits to our institution. We sum to this the creation and implementation of the Parents School, a team conformed to give orientation and give advices to parents, in order to give support to the family. We have suggest to the authorities to give all the opportunities to improve the academic aspect, and in the teaching - learning techniques, the achievement is at sight. Our institution counts with the lowest index of desertions and repeaters, it represents a personal and institutional satisfaction. We think that by applying this project we can reach to improve even more the service to our community, being an example for the rest of particular and governmental institutions.