La capacitación en el desempeño laboral del personal en el gobierno autónomo descentralizado parroquial de San Pablo de Atenas, provincia Bolívar, año 2025.

Abstract

Public management requires trained personnel capable of responding effectively to organizational, operational, and community demands within the institutional context. This project aimed to design a training plan to strengthen staff competencies and improve job performance within the Parish Decentralized Autonomous Government (GAD) of San Pablo de Atenas. The study followed a mixed-methods approach with a descriptive and diagnostic design. Structured surveys were applied to 11 staff members, along with a semistructured interview for GAD officials and analysis of institutional documents. Three key areas were evaluated: job performance, training actions, and perceptions of training impact. Findings revealed low levels of planning, limited training coverage, lack of topic relevance, and absence of impact evaluation. 90.9% of personnel had not received recent training, and over 80% believed that past training efforts did not improve their job performance. Negative workplace behaviors were also identified, although participants expressed a willingness for improvement and institutional commitment. It was concluded that the absence of a comprehensive training strategy hinders the development of staff competencies and affects service quality.