Impacto del nivel de estrés laboral en el desempeño de los auditores internos y asesores de crédito de la Cooperativa de Ahorro y Crédito Guaranda Ltda. Matriz, año 2026.

Abstract

This research aimed to analyze the impact of occupational stress levels on the performance of internal auditors and credit advisors of Cooperativa de Ahorro y Crédito Guaranda Ltda., Headquarters, during the year 2026. The importance of this study lies in the fact that occupational stress has become one of the main factors affecting employee well-being and the efficient fulfillment of their duties, especially within financial institutions where responsibilities, pressure to achieve goals and continuous decision-making are part of daily activities. The study was developed under a mixed-method approach, combining quantitative and qualitative techniques that provided a broader understanding of the phenomenon under analysis. In addition, a descriptive and correlational design was applied to identify the characteristics of occupational stress among employees and determine the relationship between this variable and job performance. Information was collected through surveys administered to internal auditors and credit advisors of the institution, allowing the identification of their perceptions regarding working conditions, psychosocial factors and their influence on job performance. The results revealed that several factors contribute to occupational stress, including workload, pressure to achieve institutional goals, responsibilities associated with job positions and workplace conditions. These situations may lead to physical and mental fatigue, reduced concentration, lack of motivation and negative effects on productivity and efficiency. Likewise, it was determined that a positive work environment characterized by effective communication, organizational support, participative leadership and positive interpersonal relationships significantly contributes to reducing stress levels and improving job performance. The findings showed a significant relationship between occupational stress and employee performance, demonstrating that higher stress levels may negatively affect work results.