Quality Function Deployment: Definition, Benefits And Disadvantages In Its Application For Customer Satisfaction Management. Critical Analysis By Data Mining.
| dc.contributor.author | Viscarra Alarcón, Paulo César | |
| dc.date.accessioned | 2023-12-12T20:08:01Z | |
| dc.date.available | 2023-12-12T20:08:01Z | |
| dc.date.issued | 2023-12-12 | |
| dc.description | The aim was to conduct a literature review on the QFD methodology, its benefits, and disadvantages in quality management across different production contexts. Thirty articles were reviewed using Atlas.ti software to categorize the information into four categories and nine subcategories. The benefits, disadvantages, and limitations of QFD were analyzed, along with some case studies of its application in various business processes. The study concluded that QFD is widely used to align products and services with customer needs, enhancing satisfaction and reducing costs. Although its implementation can be complex, it has proven to be effective and adaptable in diverse fields. | es_MX |
| dc.description.abstract | El objetivo fue realizar una revisión bibliográfica sobre la metodología QFD, beneficios y desventajas en la gestión de la calidad en diferentes contextos productivos. Revisando 30 artículos con el software Atlas ti, para categorizar la información en 4 categorías y 9 subcategorías. Se analizaron los beneficios, desventajas y limitaciones del QFD, también algunos casos de su aplicación en diferentes procesos empresariales. Concluyendo que el QFD es ampliamente utilizado para alinear productos y servicios con las necesidades del cliente, mejorando la satisfacción y reduciendo costos. Aunque su implementación puede ser compleja, este ha demostrado ser efectivo y adaptable en diversos campos. | es_MX |
| dc.identifier.uri | https://dspace.ueb.edu.ec/handle/123456789/6372 | |
| dc.language.iso | spa | es_MX |
| dc.publisher | Dirección de Posgrados y formación Continua | es_MX |
| dc.relation.ispartofseries | MADE;28 | |
| dc.rights | info:eu-repo/semantics/openAccess | es_MX |
| dc.subject | SATISFACCIÓN DEL CLIENTE | es_MX |
| dc.subject | CALIDAD | es_MX |
| dc.subject | MEJORA CONTINUA | es_MX |
| dc.subject | QUALITY FUNCTION DEPLOYMENT | es_MX |
| dc.title | Quality Function Deployment: Definition, Benefits And Disadvantages In Its Application For Customer Satisfaction Management. Critical Analysis By Data Mining. | es_MX |
| dc.type | bachelorThesis | es_MX |